Privacy Policy

KAMADI.PK is committed to protecting the privacy and security of your personal data by complying with all data protection laws.

We greatly respect your privacy and will do our utmost to keep the information you provide to us secure. This includes information that you submit to us via our website, by telephone or any related apps and services. The purpose of this privacy policy is to clearly explain the information we collect, how we use and share it, how to manage your marketing preferences and a confirmation of your rights. It is important that you read this privacy policy when we are collecting or processing personal information about you so that you are aware of how and why we are using your personal information.

It is likely that we will need to update this privacy policy from time to time, so please return to this page periodically in order to keep up-to-date with any changes. When we make significant changes to the policy we will also notify you accordingly where we have accurate contact details and where you would expect to receive communications from us.

If you have any questions regarding our privacy policy or you object to any changes made in the future, please contact us

For brevity throughout this policy, ‘we’, ‘us’ and ‘our’ are used to refer to KAMADI.PK  “You” and “your” refer to the customer who places an order with us.

Who we are
KAMADI.PK is an online Business & Industrial Mart own and operated by Kadleon Softrax.

Why we collect personal data: So that we, as a retailer/online seller, may provide a service and fulfil any obligations to you (as a visitor, user or our customer), it is necessary for us to collect and process personal data. We use the following lawful basis for processing your personal information:

We may process your information in situations where we have gained your explicit consent. For example, when you tick a box to receive our Email Newsletter.

Generally, we do not rely on consent as a legal basis and you have the right to withdraw your consent to marketing at any time by contacting us.

 Contractual obligations:
We process personal data routinely to comply with contractual obligations we are about to enter into or have entered into with you. For example, we need to collect your delivery address details and pass to our couriers in order to deliver your purchase to you.

Legitimate interest:
We require your data to pursue our legitimate interests in a way which might reasonably be expected and which does not impact your interests, freedoms and fundamental rights. For example, we can use your order history to send you personalized offers and your address details to send you direct marketing information by mail. We can also combine the shopping history of many customers to identify trends to better understand their needs.

Legal compliance:
In certain situations, the law requires us to collect and process your data to comply with our legal or regulatory obligation. For example, we can pass details of fraudulent transactions or other criminal activity affecting our business to law enforcement agencies.

Information we may collect about you:
Personal data means any information which relates to an individual and can be used for the purposes of identification, either directly or indirectly, typically through the use of an identifier. It does not include data where the identity has been removed.

Types of information

Identity Data:
Data that can be used to identify you. In certain situations, we may also request you to provide personal identification documents.

Contact Data:
Data that can be used to contact you

Financial Data:
Data relating to your finances

Transactional Data:
Data relating to your previous transactions like order receipts, refunds or other claims, etc.

Technical Data:
Data about the device, browser, operating system and method used to access our website.

Profile Data:
Data that builds a user profile when specified.

Usage Data:
Data about your usage of our website and related services

Marketing and Communications Data:
Data that specifies your marketing preferences and/or any communications you have with us. This enables us to manage our relationship with you effectively and ensures you only receive communications from us that are relevant and timely.

Aggregated Data:
We may also collect, use and share some Aggregated Data about our customer’s behaviour patterns and browsing actions.


Special Category (Sensitive) and Criminal Offence Data:

We do not collect any Special Category Data or Sensitive Personal Data about you nor do we collect any Criminal Offence Data about criminal convictions and offences.

 If you fail to provide personal information:
Where we need to collect personal information, either by law or under the terms of a contract we have with you, and you fail to provide the information upon request, we may not be able to fulfil the contract we have or are trying to enter into with you. For example, to deliver an order to you. This may lead to the cancellation of the contract between us. However, if this is the case we will notify you accordingly.

Personal Identification Documents
Where the law requires or we deem it necessary to prevent fraudulent activity we may ask you to provide proof of age or identity (including your CNIC or Passport). For example, when purchasing an age-restricted item. This will include details of your full name, address, date of birth and facial image. All data provided in this way will be treated as personal data and used in accordance with this Privacy Policy.

Marketing Communications
We aim to communicate with you about the products and services we provide in a way that you find relevant, timely, respectful and never excessive. To do this we use data we have collected and stored about you as a result of our contractual obligations in conjunction with any contact preferences you have told us about.

We only send marketing based communications by email, SMS or WhatsApp where you have given us explicit consent; for example, by ticking the box to opt-in during registration or guest checkout on our website. You have the right to opt-out of receiving these at any time by contacting us 

As part of our service to you, we may contact you by email or telephone to provide essential information related to your purchase.

Online advertising
To keep you up-to-date with our brand and help you see and find products relevant to you, we use our legitimate interests to engage in online advertising.

We target banners and adverts to you when you are on other websites and apps using a variety of digital marketing networks and ad exchanges. These adverts use a number of different technologies such as pixels, ad tags, cookies and mobile identifiers as well as specific services offered by some sites and social networks such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you and/or your previous use of the KAMADI.PK website such as your search history and the products you have looked at or added to your basket.

How is my personal data shared?
We do not and will not sell any of your personal data to any third party for any purpose.

However, we sometimes share your personal data with trusted third parties as an essential part of providing our services to you as set out in this statement.

Information we share with third parties
We share information with trusted third parties according to the following rules:

  • We provide only the information they need
  • They may only use your data for the exact purpose we specify

We work closely with them to ensure your privacy is respected and protected. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous

Example of third party companies we work with
Where necessary we share your data with the following example categories of companies:

Companies that enable us to get your purchases to you, such as payment service providers, warehouses, order packers, dropship providers and delivery companies.

Professional service providers, such as marketing agencies, advertising partners, IT companies and website hosts who help us run our business.

Credit reference agencies, law enforcement and fraud prevention agencies, so we can protect against fraud.

Companies approved by you, such as social media sites (if you choose to link your accounts to us) or payment providers where you choose to use their payment service.

Advertising platforms such as Google and Facebook to show you products that might be of interest to you whilst browsing the internet.

Direct marketing companies who help us to manage our communications with you.

Data insight companies to ensure your details are up-to-date and accurate.

Professional advisors such as our auditors, regulators, external legal and financial advisors.

Sharing your data with third parties for their own purposes

In very specific circumstances we will share your information with third parties for their own purposes.

Fraud management companies may use the information we provide them for analysis and risk profiling. We may also be required to share data about individuals with law enforcement bodies.

Where required by law we may disclose your personal data to the police or other enforcement, regulatory or Government body, upon a valid request to do so. Individual requests are assessed on a case-by-case basis.

Where applicable we may opt your product purchase into a relevant warranty scheme in order to ensure your tools and machines are protected. In these instances, we use our legitimate interests as a legal basis and both the security and privacy of your personal data is our utmost priority. This does not include permission to send marketing communications.

How we protect your personal data

We understand how important data security is to you and therefore take all appropriate steps to safeguard the collection, transmission and storage of the data we collect.

All areas of our website are protected with secure connections over “https” technology. Access to your personal data is password protected and we use secure server technology that implements Transport Layer Security (TLS) encryption to protect your sensitive data.

If you use your credit or debit card to purchase from us, we will ensure that this is carried out securely.

Our systems are monitored for possible vulnerabilities and attacks, and we are continually looking to identify ways to further strengthen security in line with new technological advances and best practices.

Checking your identity
We may need to request specific information from you as a security measure. This is to confirm your identity and prevent personal information being disclosed to any person who has no right to receive it.

Time limit to respond
We aim to respond to all legitimate requests within one month. Occasionally it may take us longer if your particular request is complex or you have made a number of requests.

Updating your direct marketing preferences
There are several ways you can stop direct marketing communications from us:

Click the unsubscribe or edit preferences link in any email

If you have an account, sign in and visit the My Account area

With a direct request, by email or telephone (03000 526234)

When editing your preferences you will have the option to select the types of marketing you receive and by what means. You can, of course, opt to unsubscribe from all direct marketing communications. Please note there may be a small delay in updating your preferences until our systems fully updated.

 Deleting information and deactivation of accounts

You may request that your account is deleted by contacting us. Once deleted, your data, including previous order history, cannot be reinstated.


Retention of information

When we collect or process your personal information we will only keep it for as long as it is necessary to provide our services to you and to comply with our legal and contractual obligations.

At the end of the retention period, your data will be either deleted or anonymized. In the latter scenario, the data will be used in a non-identifiable way for statistical and business planning purposes.

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